Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized climate-controlled packaging and secure mounting techniques to protect delicate foliage and root systems during transit from our nursery to your doorstep.
Do you provide international shipping?
Yes, we ship worldwide. We handle all necessary phytosanitary certifications and documentation required for legal international plant importation to ensure a smooth delivery process.
What is your return policy for live plants?
If your plant arrives damaged or in poor health, please contact us within 48 hours of delivery with photos. We offer replacements or store credit for plants that do not meet our quality standards upon arrival.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers to ensure a safe and convenient checkout experience.
Are care instructions included with my purchase?
Every plant comes with a digital care guide tailored to its specific species, including recommendations for light, humidity, and watering schedules to help your new greenery thrive.